HVAC Customer Service & Dispatch Specialist

Rusk Heating and Cooling Inc; Covington (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Compensation package (Hourly wage + a

Rotating on call shifts

Work/life balance: Rusk focuses on for

401k w/ company match after one year

Paid personal time off

Standard paid holidays

Medical Insurance: Health, dental, viz

Company provided $50k life insurance

Personal equipment program

Annual company gathering

Service Titan CRM

Internal advancement opportunities

Mechanical company without sales

Training covered by the company

Job summary

Rusk Heating and Cooling Inc seeks a Customer Service Representative to be the first point of contact for customers, scheduling, dispatching, and resolving issues with a focus on 5-star service.

You’ll join a long-standing, family-run HVAC company offering an hourly wage 17–24 with a bonus program, rotating on-call shifts, and strong emphasis on work-life balance and career growth. Training provided and no sales quotas.

Qualifications

• High school diploma or GED required; technical schooling a plus.
• 2+ years of residential customer service preferred.
• Dispatching experience preferred.
• Service Titan experience a plus.
• Microsoft Office experience preferred.

Responsibilities

• Field communications with customers and assign technicians.
• Solve problems and maintain high-quality customer relationships.
• Exhibit servitude and effectiveness with a 5-star service mindset.
• Work in a positive, open family-company culture with a reasonable pace.
• M-F 8a-6p with rotating Saturdays; Sundays on call.

Skills

Strong communication

Organization

Problem-solving

Microsoft Office

Service Titan CRM

Dispatching

Residential customer service (2+ yrs)

Education

High school diploma / GED

Technical schooling a plus

Tools

Microsoft Office

Service Titan CRM

Job description

Rusk Heating and Cooling Inc seeks a Customer Service Representative to be the first point of contact for customers, scheduling, dispatching, and resolving issues with a focus on 5-star service.

You’ll join a long-standing, family-run HVAC company offering an hourly wage 17–24 with a bonus program, rotating on-call shifts, and strong emphasis on work-life balance and career growth. Training provided and no sales quotas.