Customer Service Representative CSR

Rusk Heating and Cooling Inc; Covington (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Compensation package (Hourly wage + a

Rotating on call shifts

Work/life balance: Rusk focuses on for

401k w/ company match after one year

Paid personal time off

Standard paid holidays

Medical Insurance: Health, dental, viz

Company provided $50k life insurance

Personal equipment program

Annual company gathering

Service Titan CRM

Internal advancement opportunities

Mechanical company without sales

Training covered by the company

Job summary

Rusk Heating and Cooling Inc seeks a Customer Service Representative to be the first point of contact for customers, scheduling, dispatching, and resolving issues with a focus on 5-star service.

You’ll join a long-standing, family-run HVAC company offering an hourly wage 17–24 with a bonus program, rotating on-call shifts, and strong emphasis on work-life balance and career growth. Training provided and no sales quotas.

Qualifications

• High school diploma or GED required; technical schooling a plus.
• 2+ years of residential customer service preferred.
• Dispatching experience preferred.
• Service Titan experience a plus.
• Microsoft Office experience preferred.

Responsibilities

• Field communications with customers and assign technicians.
• Solve problems and maintain high-quality customer relationships.
• Exhibit servitude and effectiveness with a 5-star service mindset.
• Work in a positive, open family-company culture with a reasonable pace.
• M-F 8a-6p with rotating Saturdays; Sundays on call.

Skills

Strong communication

Organization

Problem-solving

Microsoft Office

Service Titan CRM

Dispatching

Residential customer service (2+ yrs)

Education

High school diploma / GED

Technical schooling a plus

Tools

Microsoft Office

Service Titan CRM

Job description

Customer Service Representative CSR

Top hourly pay with Employment bonus available

About Rusk:

Rusk Heating and Cooling, a fourth-generation family-owned company, has been serving the NKY Greater Cincinnati metro communities for over 150 years. The legendary Doc Rusk helped create a model for the HVAC industry by promoting higher standards and fair practices that are still held true today.

Ever growing, Rusk is looking for elite talent to continue the legacy. Trust Rusk!

Benefits:

• Compensation package (Hourly wage + bonus program)


• Rotating on call shifts


• Work/life balance: Rusk focuses on time with family


• 401k w/ company match after one year of employment


• Paid personal time off


• Standard paid holidays


• Medical Insurance: Health, dental, vision


• Company provided $50k life insurance policy


• Personal equipment program


• Annual company gathering


• Service Titan CRM


• Internal advancement opportunities


• Mechanical company without sales quotas or pressure


• Training covered by the company
  

The Role:

Our Customer Service Representatives are the first line to our customer base fielding communications, assigning technicians and solving problems while exhibiting a high level of servitude and effectiveness. Our priority is 5-star worthy interactions and clear communication maintaining quality customer relationships. Being a relatively small, local family company, the culture is positive, open, healthy, and at a reasonable pace. Normal business hours are M-F 8a-6p with rotating Saturdays and only on call for Sundays. CSRs receive hourly pay ranging from $17-24 with bonus incentives. There is no cap on income with advanced productivity and personal investment.

Requirements:

High school diploma / GED, technical schooling a plus

2+ years of residential customer service preferred

Dispatching experience preferred

Service Titan experience a plus

Microsoft Office experience preferred

Strong communications abilities, organization and problem-solving skills

Clean driving record, background & drug free

(background / drug test performed upon employment offer)