Residential HVAC Dispatch & Service Coordinator

Accurate Mechanical; Washington Court House (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO Per Company Policy

6 paid holidays

401(K) plan, including company match

125 Plan

Job summary

Accurate Mechanical in the United States is seeking a Residential HVAC Customer Service Representative to manage customer inquiries, schedule installations and maintenance, and coordinate dispatch to optimize service delivery. The CSR serves as the frontline between customers and field technicians, ensuring clear communication, timely updates, and high satisfaction.

A high school diploma and 1 year in customer service, preferably HVAC, are required; additional HVAC knowledge and CRM tools are a

Qualifications

• HS diploma or equivalent.
• 1-year experience in customer service, HVAC or construction.
• Basic knowledge of HVAC equipment and installation processes.
• Strong organizational and dispatching skills.
• Proficient in dispatching software and CRM tools.

Responsibilities

• Respond to customer inquiries about HVAC products and services.
• Schedule and dispatch technicians to residential sites.
• Maintain accurate records of interactions and dispatch activities.
• Collaborate to resolve service issues and delays, keeping customers informed.
• Provide detailed information about products, installation and maintenance.

Skills

HVAC knowledge

Dispatching

CRM tools

Customer service

Communication

Education

High school diploma

Tools

Scheduling software

CRM software

Job description

Accurate Mechanical in the United States is seeking a Residential HVAC Customer Service Representative to manage customer inquiries, schedule installations and maintenance, and coordinate dispatch to optimize service delivery. The CSR serves as the frontline between customers and field technicians, ensuring clear communication, timely updates, and high satisfaction.

A high school diploma and 1 year in customer service, preferably HVAC, are required; additional HVAC knowledge and CRM tools are a