HVAC CSR & Dispatch Specialist (Part-Time)

Coopergreenteam; Broomfield (CO); In loco; USD 28.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Paid training and stipends

Team events and community involvement

Career advancement opportunities

Availability bonus

Descrizione del lavoro

Cooper Heating & Cooling, a Colorado-based HVAC leader, seeks a part-time Customer Service Representative to be the first touchpoint for customers. You will answer inbound calls, book service appointments, and manage communications to secure scheduled visits.

Ideal candidates have prior CS experience, excellent communication, and can work a flexible schedule. Training is provided; base pay ranges $20–$21 per hour with a performance bonus.

Competenze

• Previous customer service or call center experience preferred.
• HVAC/home service experience is a plus.
• Experience with ServiceTitan preferred.
• Excellent verbal and written communication skills.

Mansioni

• Answer inbound customer calls promptly and professionally.
• Schedule HVAC, plumbing, electrical, and maintenance appointments using ServiceTitan.
• Convert inbound inquiries into booked appointments while following company scripts.
• Handle emergency calls with urgency and empathy.
• Confirm appointments and minimize cancellations and no-shows.
• Make outbound calls for unscheduled estimates, maintenance renewals, and customer follow-up.
• Maintain accurate customer records and detailed job notes.
• Communicate effectively with dispatch, technicians, and management.
• Assist with customer concerns and resolve issues professionally.
• Support seasonal promotions, membership renewals, and financing opportunities.
• Meet or exceed daily, weekly, and monthly performance goals.

Conoscenze

Customer service

Phone etiquette

Multitasking

Communication

Team player

Flexible schedule

Strumenti

ServiceTitan

Descrizione del lavoro

Cooper Heating & Cooling, a Colorado-based HVAC leader, seeks a part-time Customer Service Representative to be the first touchpoint for customers. You will answer inbound calls, book service appointments, and manage communications to secure scheduled visits.

Ideal candidates have prior CS experience, excellent communication, and can work a flexible schedule. Training is provided; base pay ranges $20–$21 per hour with a performance bonus.