HVAC Dispatch & Customer Service Specialist

Charleston Electric; Summerville, Northern (SC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Job summary

Charleston Electric, a full-service HVAC contractor in Summerville, SC, seeks a Customer Service Representative to be the trusted voice behind the scenes. You will handle inbound calls, schedule appointments, and help keep our technicians organized and on time.

You will thrive in a fast-paced office, ensuring excellent service by listening, solving problems, and coordinating dispatches. Experience with scheduling/CRM software such as ServiceTitan or Housecall Pro is a plus.

Qualifications

• 1+ year of phone-based customer service experience (call center or similar environment preferred)
• Dispatching experience strongly preferred
• Excellent communication and organizational skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and time management
• Proficiency with scheduling or CRM software (ServiceTitan, Housecall Pro, or similar is a plus)
• Friendly, professional demeanor and a team-player attitude

Responsibilities

• Answer inbound calls and assist customers with scheduling HVAC or plumbing service appointments
• Provide exceptional customer service by listening, problem-solving, and offering solutions
• Dispatch technicians based on availability, skillset, and priority of service requests
• Coordinate with the service team to adjust schedules in real-time
• Maintain accurate records of customer interactions and job updates in our scheduling software
• Follow up with customers to confirm appointments and ensure satisfaction
• Support general office duties as needed

Skills

Communication

Organization

Multitasking

Attention to detail

Team player

Tools

ServiceTitan

Housecall Pro

Job description

Charleston Electric, a full-service HVAC contractor in Summerville, SC, seeks a Customer Service Representative to be the trusted voice behind the scenes. You will handle inbound calls, schedule appointments, and help keep our technicians organized and on time.

You will thrive in a fast-paced office, ensuring excellent service by listening, solving problems, and coordinating dispatches. Experience with scheduling/CRM software such as ServiceTitan or Housecall Pro is a plus.