Customer Service Representative CSR

Rusk Heating and Cooling, Inc.; Covington (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hourly pay + bonus

On-call shifts

401k with company match

Paid personal time off

Paid holidays

Health insurance: medical, dental, VIs

Life insurance policy

Personal equipment program

Annual company gathering

Service Titan CRM

Internal advancement opportunities

No sales quotas or pressure

Training provided

Job summary

Rusk Heating and Cooling, Inc. is seeking a Customer Service Representative to be the first line of contact with customers, field inquiries, and assign technicians. The role emphasizes superior service, clear communication, and maintaining positive relationships with a local, family-oriented team.

Normal business hours are Monday–Friday with rotating Saturdays; on-call Sundays as needed. The CSR earns hourly pay ($17–$24) plus a bonus program and a supportive benefits package.

Qualifications

• High school diploma or GED required.
• 2+ years of residential customer service preferred.
• Dispatching experience preferred.
• Service Titan experience a plus.
• Microsoft Office experience preferred.
• Strong communications abilities, organization and problem-solving skills.
• Clean driving record, background & drug free.

Responsibilities

• Field communications from customers and assign technicians.
• Solve problems while maintaining 5-star customer interactions.
• Maintain clear, courteous communication and strong customer relationships.
• Coordinate with dispatch and service teams to ensure timely service.

Skills

Excellent communication

Customer service

Problem-solving

Organization

Team player

Education

High school diploma / GED

Technical schooling a plus

Tools

Service Titan CRM

Microsoft Office

Job description

Customer Service Representative CSR

Top hourly pay with Employment bonus available

About Rusk:

Rusk Heating and Cooling, a fourth-generation family-owned company, has been serving the NKY Greater Cincinnati metro communities for over 150 years. The legendary Doc Rusk helped create a model for the HVAC industry by promoting higher standards and fair practices that are still held true today.

Ever growing, Rusk is looking for elite talent to continue the legacy. Trust Rusk!

Benefits:

• Compensation package (Hourly wage + bonus program)


• Rotating on call shifts


• Work/life balance: Rusk focuses on time with family


• 401k w/ company match after one year of employment


• Paid personal time off


• Standard paid holidays


• Medical Insurance: Health, dental, vision


• Company provided $50k life insurance policy


• Personal equipment program


• Annual company gathering


• Service Titan CRM


• Internal advancement opportunities


• Mechanical company without sales quotas or pressure


• Training covered by the company
  

The Role:

Our Customer Service Representatives are the first line to our customer base fielding communications, assigning technicians and solving problems while exhibiting a high level of servitude and effectiveness. Our priority is 5-star worthy interactions and clear communication maintaining quality customer relationships. Being a relatively small, local family company, the culture is positive, open, healthy, and at a reasonable pace. Normal business hours are M-F 8a-6p with rotating Saturdays and only on call for Sundays. CSRs receive hourly pay ranging from $17-24 with bonus incentives. There is no cap on income with advanced productivity and personal investment.

Requirements:

High school diploma / GED, technical schooling a plus

2+ years of residential customer service preferred

Dispatching experience preferred

Service Titan experience a plus

Microsoft Office experience preferred

Strong communications abilities, organization and problem-solving skills

Clean driving record, background & drug free

(background / drug test performed upon employment offer)