HVAC Service Renewal & AR Coordinator

Johnson Controls, Inc.; Capitol Heights (MD); On-site; USD 4,546,000 - 6,337,000; Part time

Job summary

Johnson Controls, Inc. is seeking an accounts receivable support specialist in the United States to assist with service agreement renewals and collections. You will handle invoicing, authorizations, and customer communications while keeping accurate billing records and updating account details.

Ideal candidates have 3–5 years in service/sales finance, strong Excel/Word skills, and meticulous organizational ability. A high school diploma is required, with an Associate’s degree preferred.

Qualifications

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Experience in contract financials required.

Responsibilities

• Track and support the planned service agreement renewal process.
• Assist accounts receivable activities including collections and new customer authorizations.
• Provide back up customer call handling and day-to-day service admin support.
• Schedule, track and monitor touch point plans and renewal lifecycle with account owners.
• Escalate issues for timely follow-up and resolve receivable disputes as needed.
• Process invoice credits and re-bills when required.
• Maintain customer account information including billing addresses and special rates.
• Support inventory control and assist with warranty issues as needed.

Skills

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Financial acumen

Independent worker

Project management

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Excel

Access

Desktop Publishing

Internet applications

Job description

Johnson Controls, Inc. is seeking an accounts receivable support specialist in the United States to assist with service agreement renewals and collections. You will handle invoicing, authorizations, and customer communications while keeping accurate billing records and updating account details.

Ideal candidates have 3–5 years in service/sales finance, strong Excel/Word skills, and meticulous organizational ability. A high school diploma is required, with an Associate’s degree preferred.