HVAC Customer Resource Coordinator

Johnson Controls; Capitol Heights (MD); On-site; USD 45,000 - 63,000; Full time

Job summary

Johnson Controls is seeking an administrative support professional to assist with service agreement renewals and accounts receivable activities. Under direct supervision, you will track renewal life cycles, handle collections, authorizations, and provide backup customer call handling.

You will generate reports, reconcile costs, assist with invoicing, update customer data, and support service delivery plans.

Qualifications

• Strong interpersonal skills to communicate with internal and external clients.
• High school diploma or equivalent required, plus 3–5 years of related work experience.
• Ability to handle a large, diverse number of projects with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Experience with contract financials and basic computer applications (Word/Excel/Access).

Responsibilities

• Track and support the service agreement renewal process.
• Assist accounts receivable activities including collections and new customer authorizations.
• Provide back-up customer call handling and day-to-day service admin support.
• Schedule, track, and monitor touch point plans and renewal life cycle with account owners.
• Run query reports, research and reconcile unaligned costs (labor, materials, expenses).
• Prepare and submit service billings when required; handle special invoicing conditions.
• Reconcile accounts payable exceptions as needed and escalate disputes per process.
• Interact with customers to resolve receivable issues and ensure timely payments.
• Update and retain customer account information (billing conditions, tax status, addresses).
• Support inventory control and assist CSAs with warranty issues.

Skills

Interpersonal skills

Multitasking

Prioritization

Effective communication

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Excel

Access

Desktop Publishing

Internet applications

Job description

What you will do

Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.

How you will do it

• Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
• Escalate issues to appropriate individuals for timely follow-up as required.
• May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
• Updates the Service delivery plans as required by team.
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
• Reconciliation of accounts payable exceptions as necessary.
• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.
• Determines appropriate actions for timely resolution.
• If needed, will interact with Customer to resolve receivable issues.
• Processes invoice credits and re-bills, as necessary.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
• Support inventory control process including updating equipment asset transactions.
• Assist CSAs in resolution of warranty/SD warranty issues.
• Provide additional service administration support, as required.

What we look for

Required

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Experience in contract financials required.

Preferred

• Associate’s degree preferred,.
• HVAC experience preferred.
• Accounts receivable experience preferred.
• Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $33.00-46.00 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.