HVAC Service Contracts & Billing Coordinator

Johnson Controls, Inc.; Northern (KY); Hybrid; USD 45,000 - 63,000; Full time

Job summary

Johnson Controls, Inc. is seeking an Accounts Receivable/Service Administration professional to support the service renewal process and AR activities.

You will assist in collections, customer authorizations, and day-to-day service operations, ensuring accurate billing and timely resolution of discrepancies. The role requires strong interpersonal skills, a high school diploma with 3–5 years of related experience, and proficiency in MS Word/Excel/ACCESS.

Qualifications

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
• Must be able to handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Proficient computer skills in Word, Excel, ACCESS, Desktop Publishing and Internet business applications.
• Must demonstrate the ability to work independently and maintain strong organizational and attention to detail skills.
• Experience in contract financials is required.

Responsibilities

• Track and support the planned service agreement renewal process under supervision.
• Participate in accounts receivable activities, including collections and new customer authorizations.
• Provide back-up customer call handling and day-to-day service operations support.
• Schedule, track, and monitor touch point plans and contract renewal lifecycle with account owners.
• Escalate issues for timely follow-up; interact with customers to secure purchase orders when needed.
• Update service delivery plans as required by the team.
• Run query reports, research and reconcile unaligned costs (labor hours, materials, expenses).
• Prepare and submit service billings in special invoice formats as required by accounts.
• Reconcile accounts payable exceptions and resolve AR disputes as per escalation process.
• Assist with truck-based AR issues and ensure correct actions for timely resolution.
• Interact with customers to resolve receivable issues when needed.
• Process invoice credits and rebills as necessary.
• Proactively contact customers to ensure satisfaction and payment commitment.
• Maintain customer account information on special billing conditions, tax status, invoicing contacts, and addresses.
• Support inventory control by updating equipment asset transactions.
• Assist CSAs with warranty-related issues and provide additional service administration support.

Skills

Interpersonal communication

Multitasking

Prioritization

Independent work

Attention to detail

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft ACCESS

Desktop Publishing

Internet business applications

Job description

Johnson Controls, Inc. is seeking an Accounts Receivable/Service Administration professional to support the service renewal process and AR activities.

You will assist in collections, customer authorizations, and day-to-day service operations, ensuring accurate billing and timely resolution of discrepancies. The role requires strong interpersonal skills, a high school diploma with 3–5 years of related experience, and proficiency in MS Word/Excel/ACCESS.