HVAC Customer Experience Specialist

Dallas Air Solutions, LLC; Tohatchi (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to process service requests and support escalated calls in a call center environment. You will handle inquiries, schedule service appointments, and assist with billing questions while upholding our commitment to customer satisfaction.

The role requires a high school diploma, 2–5 years in customer service, and knowledge of HVAC concepts. Proficiency in Microsoft Office and HVAC software is a plus.

Qualifications

• High school diploma or equivalent.
• 2-5 years in a customer service environment.
• Intermediate knowledge of HVAC concepts and procedures.

Responsibilities

• Provide fast, friendly customer service to internal and external customers.
• Answer calls related to service, billing, and other departments.
• Schedule service/estimate appointments promptly.
• Make outbound calls to book, confirm, and survey appointments.
• Resolve customer concerns efficiently and accurately.
• Assist less experienced reps with brand, policy, and procedures.

Skills

Customer service

Empathy

Communication

Multitasking

Detail oriented

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Successware21

Outlook

Excel

Word

Job description

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to process service requests and support escalated calls in a call center environment. You will handle inquiries, schedule service appointments, and assist with billing questions while upholding our commitment to customer satisfaction.

The role requires a high school diploma, 2–5 years in customer service, and knowledge of HVAC concepts. Proficiency in Microsoft Office and HVAC software is a plus.