Customer Service Representative with Hvac Experience

DUSTIN'S MECHANICAL LLC; New Egypt (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Career growth opportunities

Job summary

Dustin's Mechanical LLC is seeking a Customer Service Representative to join our team. You will handle inbound calls and emails, identify customer needs, document interactions, and escalate issues when needed to ensure a positive experience.

The ideal candidate is friendly, computer savvy, and stays calm under pressure, with strong verbal communication and active listening skills. Prior Service Titan experience is a plus.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software (must have Service Titan experience)
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Customer service

Verbal communication

Active listening

Time management

Organization

Education

High school diploma/GED

Tools

Service Titan

Job description

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, **escalate** complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software (must have Service Titan experience)
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively