HVAC Customer Service

California Heating; Arcata (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

California Heating is seeking an HVAC Customer Service Representative to handle service requests, support scheduling, and maintain customer satisfaction in a fast-paced call center.

The role requires 2–5 years in customer service, HVAC knowledge, and proficiency with Microsoft Office; training on Successware21 is a plus; this on-site position in Arcata, CA offers steady hours and a team-focused environment.

Qualifications

• High school diploma or equivalent required.
• 2-5 years in a customer service environment.
• Knowledge of standard HVAC concepts and procedures.
• Proficient with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Provide fast, friendly, and fun customer service to internal and external customers
• Answer calls related to service, billing, and other departments
• Schedule service/estimate appointments promptly
• Outbound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and resolve them efficiently and effectively
• Maintain knowledge of brand, policy and procedures as directed by management

Skills

Customer service

Multitasking

Microsoft Office

Empathy

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Successware21

Job description

• Job Title: HVAC Customer Service Representative
• Work Hours: Normal Hours: 8:00 AM to 5:00 PM Monday-Friday or as necessary
• Job Summary:
  • Processes service requests, prepares paperwork for escalated calls and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within the call center environment.
• Job Duties :
  • Provide Fast Friendly and Fun customer service to both internal and external customers
  • Answer incoming calls related to service, billing, and other departments
  • Schedule Service/estimate appointments in a timely manner
  • Make outbound calls to book, confirm, and survey upcoming or completed appointments
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management
  • Helpless experienced representatives understand our Brand, Policy, and procedures
• Job Requirements
  • Education and Experience
    • High school diploma or equivalent
    • 2-5 year experience in a customer service environment
    • Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
  • Key Competencies
    • Honesty and integrity
    • Excellent customer service skills
    • Ability communicate empathy
    • Critical Thinking and Problem solving
    • Detail-oriented
    • Adept learner
    • Able to multitask
    • Proven ability to process high volumes of work with great accuracy
    • Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
    • Advanced Knowledge of Successware21 a plus
    • Excellent written and verbal communication skills
  • Physical Requirements
    • Must be able to sit for long periods of time
    • Must be able to work varying shifts including days, nights, and weekends.

Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.

Job Features

Job Category Customer Service