HVAC Customer Experience Specialist

Ace Hardware Corporation; Manassas (VA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health coverage

Paid time off

Career growth opportunities

Job summary

Parrish Services- an Ace Hardware Company in Manassas, VA is seeking a Customer Service Representative to handle calls, emails, and social media with a professional demeanor. You will learn all services, respond to inquiries, schedule field service, update customer data, and support management with product knowledge and policy updates.

Remote work is not indicated; typical schedule is posted. The role emphasizes strong communication, organization, and a proactive problem-solving mindset in a

Qualifications

• High school diploma or equivalent required.
• Proven customer service experience and effective communication.
• Experience with Service Titan and CRM is a plus.

Responsibilities

• Provide unmatched customer service via phone, email, or social media.
• Respond to inquiries, schedule field service, and update records.
• Communicate product knowledge and policy changes to customers.
• Build positive rapport and support management with problem solving.

Skills

MS Office

Phone communication

Organizational skills

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Service Titan

CRM / database management

Job description

Parrish Services- an Ace Hardware Company in Manassas, VA is seeking a Customer Service Representative to handle calls, emails, and social media with a professional demeanor. You will learn all services, respond to inquiries, schedule field service, update customer data, and support management with product knowledge and policy updates.

Remote work is not indicated; typical schedule is posted. The role emphasizes strong communication, organization, and a proactive problem-solving mindset in a