Customer Experience Specialist

ACE Hardware; Little Elm (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 4%

Comprehensive health coverage

Paid time off & holidays

Warehouse Merchandise Discount

Career growth opportunities

Employee assistance program

Job summary

ACE Hardware Home Services, Inc. is seeking a Customer Service Representative to handle front-line duties including phone and email interactions while maintaining a high level of professionalism.

You will communicate service details, schedule field visits, and support customers to ensure accurate information and a strong first impression. Ideal candidates have at least 2 years in customer service, proficiency with Word/Excel and data management, and the ability to manage multiple tasks with

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service and/or field service logistics experience.
• Excellent Microsoft Word, Excel and database management skills.
• Clear, confident, & effective communicator over the phone and in person.
• Strategic thinker with ability to anticipate problems and find solutions.
• Strong organization skills with attention to detail.
• Good time-management and ability to balance priorities.
• Self-starter and able to work without supervision.
• Willing to pass a drug screening and background check.

Responsibilities

• Provide unmatched customer service.
• Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
• Learn all services and product offerings to effectively communicate with our customer base.
• Respond to customer inquiries by email or telephone providing an unequaled first impression.
• Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
• Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Complete special projects and perform other job duties as assigned.

Skills

Customer service

Communication

Time management

Self-starter

Problem solving

Team spirit

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Database management

Job description

ACE Hardware Home Services, Inc. is seeking a Customer Service Representative to handle front-line duties including phone and email interactions while maintaining a high level of professionalism.

You will communicate service details, schedule field visits, and support customers to ensure accurate information and a strong first impression. Ideal candidates have at least 2 years in customer service, proficiency with Word/Excel and data management, and the ability to manage multiple tasks with