Full-Time HVAC Customer Care Specialist

Cascade Residential Servi; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

On-the-job training

Vision insurance

Day Shift

Job summary

Smith and Keene in Chesapeake, VA is seeking a Customer Service Representative to interact with customers in person, on the phone, and via email. You will process orders, address inquiries, and coordinate with internal teams to ensure timely service and accurate documentation.

The role demands strong interpersonal and communication skills, basic computer proficiency, and the ability to work independently or in a team.

Qualifications

• High School Diploma or GED required.
• Experience dealing with the public in a fast-paced environment is a plus.
• Strong interpersonal and communication skills with a talent for customer service.
• Ability to read and interpret documents such as manuals and work instructions; write routine reports.

Responsibilities

• Interface with customers in person, by phone, and by email to handle inquiries and requests.
• Process orders by mail, phone, fax, email, or other employees.
• Listen to customer needs and determine appropriate service actions.
• Assist colleagues with administrative duties as needed.
• Act as cashier and handle telephone and clerical duties.

Skills

Customer service

Interpersonal communication

Cashier experience

Computers proficiency

Time management

Team player

Education

High School Diploma/GED

Job description

Smith and Keene in Chesapeake, VA is seeking a Customer Service Representative to interact with customers in person, on the phone, and via email. You will process orders, address inquiries, and coordinate with internal teams to ensure timely service and accurate documentation.

The role demands strong interpersonal and communication skills, basic computer proficiency, and the ability to work independently or in a team.