HVAC Customer Support Specialist II

Service Experts Heating & AC LLC; Duluth (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Service Experts Heating & AC LLC is seeking a Customer Service Representative II to handle calls, emails, and chats, route inquiries, and maintain courteous customer relations. The role requires 2+ years in customer-facing work and a high school diploma.

You will resolve questions on billing, scheduling, and product and service details, update records, and coordinate with dispatch and sales to improve response times. Comfort with computers and a fast-paced environment is essential.

Qualifications

• High school diploma or GED; 2+ years in customer service.
• Strong written and verbal communication and interpersonal skills.
• Ability to multitask in a fast-paced environment and switch tasks efficiently.

Responsibilities

• Answer incoming calls and route to appropriate person.
• Maintain customer records and update accounts.
• Accurately dispositions calls in call monitoring software.
• Assist with dispatching and scheduling improvements.
• Provide status updates to customers on service calls.

Education

High School Diploma / GED

Job description

Service Experts Heating & AC LLC is seeking a Customer Service Representative II to handle calls, emails, and chats, route inquiries, and maintain courteous customer relations. The role requires 2+ years in customer-facing work and a high school diploma.

You will resolve questions on billing, scheduling, and product and service details, update records, and coordinate with dispatch and sales to improve response times. Comfort with computers and a fast-paced environment is essential.