HVAC Customer Care Specialist II

2240 Service Experts Heating & AC LLC; Fairfax (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with incentive options

Paid time off and holidays

Medical, dental, vision insurance

401(k) with company match

Life and disability insurance

Training and career development

Job summary

Service Experts Heating & Air Conditioning is seeking a Customer Service Representative to handle inquiries, schedule appointments, and resolve questions with professional courtesy. You will support day-to-day Center operations and communicate status updates to customers across phone, email, and chat channels.

The role requires a proactive, organized individual with strong communication skills. Minimum 2+ years in customer service and a high school diploma are required.

Qualifications

• 2+ years in customer service or a customer-facing role.
• Experience using computers and related systems in an administrative environment.

Responsibilities

• Answer incoming calls and route to appropriate person.
• Maintain customer relations and ensure calls meet standards.
• Resolve customer concerns via phone, email, and chat.
• Update customer records and dispositions in software.
• Assist with scheduling and dispatch coordination as needed.

Skills

Customer service

Communication

Multitasking

Call handling

Conflict resolution

Teamwork

Education

High School Diploma/GED

Tools

CRM software

MS Office

Email/Chat tools

Job description

Service Experts Heating & Air Conditioning is seeking a Customer Service Representative to handle inquiries, schedule appointments, and resolve questions with professional courtesy. You will support day-to-day Center operations and communicate status updates to customers across phone, email, and chat channels.

The role requires a proactive, organized individual with strong communication skills. Minimum 2+ years in customer service and a high school diploma are required.