Client Experience & Operations Specialist

Airtron Heating & Cooling HVAC; Dallas (TX); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Airtron Heating & Cooling HVAC is seeking an Client Experience Operations Coordinator to manage front-line customer support, schedule service appointments, and coordinate with field technicians. You’ll handle inquiries with care, process payments as needed, and keep communications flowing across phone, email, and text.

In a fast-paced onsite office, you’ll log data, track feedback, and help shape service improvements while upholding safety standards and company policies.

Competenze

• High school diploma or GED required.
• 2–4 years in an office environment with phone support.
• 1+ year using Excel, Word, and Outlook.
• Effective English communication, written and verbal.
• Valid driver’s license.
• Ability to work overtime on short notice; occasional weekend availability.
• Completed college coursework preferred.

Mansioni

• Answer inbound calls and schedule appointments with clarity and care.
• Coordinate with technicians to plan service routes.
• Process payments and refunds; present service plan options when appropriate.
• Log accurate data and track customer feedback.
• Escalate and resolve customer issues in line with policies.
• Educate customers on promotions, installation steps, and service details.
• Support sales/promotions and safety policies; assist with continuous improvement.
• Collaborate across teams and support safety culture.

Conoscenze

Customer service

Communication

Interpersonal skills

Organization

Teamwork

Formazione

High school diploma or GED

College coursework (preferred)

Strumenti

Microsoft Excel

Microsoft Word

Outlook

Descrizione del lavoro

Airtron Heating & Cooling HVAC is seeking an Client Experience Operations Coordinator to manage front-line customer support, schedule service appointments, and coordinate with field technicians. You’ll handle inquiries with care, process payments as needed, and keep communications flowing across phone, email, and text.

In a fast-paced onsite office, you’ll log data, track feedback, and help shape service improvements while upholding safety standards and company policies.