HVAC Customer Care Specialist

Airtron Heating & Cooling HVAC; Austin (TX); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Airtron Heating & Air Conditioning in Austin, TX is seeking a Customer Service Representative to support our operations by handling customer inquiries, scheduling visits, and processing payments. You will work with field technicians and management to ensure a smooth customer experience.

The role requires clear communication in English, basic computer skills, and the ability to multitask in a fast-paced office environment. Overtime and occasional weekend hours may be required.

Qualificações

• High school diploma or GED required.
• 2–4 years of office experience with a focus on customer interaction.
• Excellent written and verbal English communication.

Responsabilidades

• Answer phones and schedule customers for service visits.
• Assist customers with inquiries related to sales, promotions, installations and communications.
• Process payments, schedule appointments, and manage data entry and email/text communications.
• Coordinate with field technicians and management to prioritize work and route resources effectively.

Conhecimentos

Customer service

Communication skills

Phone support

Microsoft Excel

Microsoft Word

Outlook

Formação académica

High School Diploma or GED

Ferramentas

CRM system

Scheduling software

Descrição da oferta de emprego

Airtron Heating & Air Conditioning in Austin, TX is seeking a Customer Service Representative to support our operations by handling customer inquiries, scheduling visits, and processing payments. You will work with field technicians and management to ensure a smooth customer experience.

The role requires clear communication in English, basic computer skills, and the ability to multitask in a fast-paced office environment. Overtime and occasional weekend hours may be required.