HVAC CSR Lead & Branch Trainer

Daikin Comfort Technologies North America, Inc.; Albuquerque (NM); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Benefits on day one

Training programs

Growth opportunities

Global company backing

Résumé du poste

Stevens Equipment Supply, a member of Daikin Industries, is seeking a professional HVAC CSR Coordinator for our Albuquerque, NM branch.

The Coordinator works with customers, helps the branch build its sales by maintaining house accounts through active Dealer communication of new product launches, sales and discounts, and provides leadership and training among the CSRs to ensure exceptional customer service and safe work practices.

Qualifications

• 5+ years of supplying superior customer service experience.
• CSR supervisory/lead experience within HVAC industry preferred.
• High School diploma or GED minimum; College preferred.

Responsabilités

• Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting.
• Work with the Branch Manager to ensure delegated work flow to CSRs is achieved.
• Provide feedback to Customer Service employees on performance under direction with the Branch Manager.
• Provide motivation to staff on giving excellent customer service to our customers.
• Coach & train employees as needed.
• Capture, compile and analyze data relating to department /customer service activities.
• Participate and/or lead process improvement efforts.
• Assists manager to fill open positions in department, review resumes and interview potential candidates.
• Participate in additional projects to support ongoing business needs.

Connaissances

Customer service

Leadership

Training

Data analysis

Microsoft Office

Communication

Time management

Problem solving

Judgement

Formation

High School diploma or GED

College preferred

Outils

Outlook

Word

Excel

Description du poste

Stevens Equipment Supply, a member of Daikin Industries, is seeking a professional HVAC CSR Coordinator for our Albuquerque, NM branch.

The Coordinator works with customers, helps the branch build its sales by maintaining house accounts through active Dealer communication of new product launches, sales and discounts, and provides leadership and training among the CSRs to ensure exceptional customer service and safe work practices.