HVAC Technical Services Manager – Training & Field Support

Stevens-Equipment-Supply,-LLC; Phoenix (AZ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Day-one benefits

Training programs

Growth opportunities

Global Daikin brand

Job summary

Stevens Equipment Supply, a member of Daikin Industries, seeks a Technical Service Manager for our Phoenix, AZ operation. The role supports dealers, technicians, and dispatch personnel, ensuring customer satisfaction while achieving department goals.

Training delivery and field quality feedback are core duties. The position requires 5+ years in field service, solid HVAC knowledge, and strong communication skills.

Qualifications

• 5+ years in field service and repair.
• HVAC training/certification required.
• High School Diploma or GED.
• Strong communication and organizational skills.

Responsibilities

• Provide support for dealers/contractors to resolve technical issues.
• Ensure timely communication with customers (phone/text/email).
• Conduct product installation and service training; focus on high-failure dealers.
• Collaborate with local sales on new customer conversions to Daikin brands.

Skills

HVAC knowledge

Customer service

MS Office

Communication skills

Project management

Attention to detail

Time management

Problem solving

Education

High School Diploma or GED

HVAC training/certification

Tools

Outlook

Word

Excel

PowerPoint

Job description

Stevens Equipment Supply, a member of Daikin Industries, seeks a Technical Service Manager for our Phoenix, AZ operation. The role supports dealers, technicians, and dispatch personnel, ensuring customer satisfaction while achieving department goals.

Training delivery and field quality feedback are core duties. The position requires 5+ years in field service, solid HVAC knowledge, and strong communication skills.