CUSTOMER SERVICE COORDINATOR - STEVENS EQUIPMENT SUPPLY

Daikin Group; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Stevens Equipment Supply, a Daikin Industries member, operates a branch in Albuquerque, NM. The HVAC CSR Coordinator will lead the Customer Service team, support the Branch Manager with training and reporting, and drive exceptional customer service and safe work practices in daily operations.

The role emphasizes data analysis, staff coaching, and process improvements. On-site position with day-one benefits and growth opportunities within a global company.

Qualifications

• Minimum High School diploma or GED; college coursework preferred.
• 5+ years delivering superior customer service; CSR supervisory/lead experience in HVAC preferred.
• Experience with performance metrics and process improvement is advantageous.

Responsibilities

• Lead CSRs and assist Branch Manager with training and reporting.
• Ensure workflow delegation to CSRs is achieved and maintain service standards.
• Provide feedback and motivation to staff to deliver excellent customer service.
• Coordinate data collection and analysis for department activities; participate in improvement projects.
• Assist in filling open positions, review resumes, and interview candidates.

Skills

Customer service leadership

Conflict resolution

Relationship management

Training methods

Verbal and written communication

Data analysis and problem solving

Organization and time management

Good judgement and integrity

HVAC industry knowledge

5+ years customer service experience

Education

High School diploma or GED

College coursework

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Job Details

Posting Details

• Posted on October 26, 2026

Locations

Showing 1 location Albuquerque, NM 87107, USA

• On-site
• Customer Service
• Full-Time
• Requisition #: HVACC015549

Description

COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries, is a wholesale distributor of equipment, parts, and supplies to industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration is seeking a professional, skilled individual for our HVAC CSR Coordinator position for our branch operations group located at our Albuquerque, NM branch. The Coordinator works with customers, helps the branch build its sales by helping to maintain house accounts through active Dealer communication of new product launches, sales and or discounts. Provide leadership, training and guidance among the CSRs of the branch in order to provide exceptional customer service and safe work practices.

Why work with us?

>Benefits are effective on day one for all full-time direct hires.

>Training programs are available to help guide team members and develop new skills.

>Growth Opportunities - there are immense opportunities to grow your career.

>You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position responsibilities may include:

• Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting.
• Work with the Branch Manager (BM) to ensure delegated work flow to CSR’s is achieved.
• Provide feedback to Customer Service employees on performance under direction with the BM.
• Provide motivation to staff on giving excellent customer service to our customers.
• Coach & train employees as needed.
• Capture, compile and analyze data relating to department /customer service activities.
• Participate and/or lead process improvement efforts.
• Assists manager to fill open positions in department, review resumes and interview potential candidates.
• Participate in additional projects to support ongoing business needs.

Nature and Scope:

• May provide direction amongst Customer Service Representatives
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations and other duties as assigned
• Support sales teams and inside account representatives as well as all branches if needed

Knowledge and Skills:

• Experience with performance metrics, process improvement, and policy enforcement
• Superior Customer Service skills
• Effective conflict resolution skills and maintain professionalism, poise during stressful situations
• Productive Relationship Management Skills
• Experience with training methods
• Excellent verbal and written communication skills including listening skills.
• Working knowledge of Microsoft Office – Outlook, Word, Excel
• Strong analytical, data analysis and problem solving skills
• Effective organizational and time management skills; ability to handle changing priorities
• Ability to apply good judgement, strong work ethics and integrity on the job.

Experience:

• 5 plus years of supplying superior customer service experience
• CSR supervisory/lead experience within HVAC industry preferred

Education:

• High School diploma or GED equivalent minimum. College preferred.

People Management:No

Physical Requirements / Working Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations. Includes standing, walking, working at desk and at store customer counter

Reports to:

• Manager, Branch

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#LIKWS