HVAC Counter Sales Specialist – Showroom & Upsell

Gemaire Distributors; Ocala (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Gemaire Distributors in Ocala, FL is seeking a Counter Sales Associate to join a fast-paced HVAC wholesale environment. You will handle customer orders, assist customers in product selection, and collaborate with internal teams, vendors, and contractors to meet client needs.

The role requires at least 1 year of counter sales experience, strong sales and service skills, and the ability to multitask in a dynamic setting.

Qualifications

• Minimum 1+ year experience in a Counter Sales role, preferably in HVAC.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.

Responsibilities

• Collaborate effectively with internal teams, outside sales representatives, vendors, and contractors.
• Enter customer orders and assist customers in selecting products by asking targeted questions and actively listening to understand their needs.
• Recommend alternative or substitute products based on availability and customer requirements.
• Research and source products using multiple tools to meet customer specifications.
• Respond promptly to customer inquiries regarding product information, pricing, quotes, and pickup or delivery timelines.
• Proactively communicate with customers regarding order status, delays, or potential issues.
• Assist in resolving customer service and relationship concerns with both dealers and end users.
• Complete the full sales order process while identifying opportunities to upsell related or complementary items.
• Manage showroom merchandising, including product organization and restocking to ensure an appealing and well-maintained sales floor.

Skills

Customer service

Sales

Interpersonal skills

Problem solving

Multitasking

Time management

Independent work

Education

Bachelor's or Associate's Degree preferred

Tools

Microsoft Office

Job description

Gemaire Distributors in Ocala, FL is seeking a Counter Sales Associate to join a fast-paced HVAC wholesale environment. You will handle customer orders, assist customers in product selection, and collaborate with internal teams, vendors, and contractors to meet client needs.

The role requires at least 1 year of counter sales experience, strong sales and service skills, and the ability to multitask in a dynamic setting.