HVAC Counter Sales Pro — Customer-Focused, Up-Sell Expert

Baker Distributing; Orange Park (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Baker Distributing Company in Orange Park, FL is seeking a Counter Sales Associate to join our team. You will assist customers at the sales counter, provide product information, process sales orders, and upsell related items.

This role requires excellent communication, HVAC parts knowledge, and a proven commitment to customer service. You will work with dealers, end users, and internal staff to ensure accurate orders, inventory control, and timely shipping.

Qualifications

• High School Diploma or GED Required.
• The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
• Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
• Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Capable of working in a fast-paced environment with skills to multi-task at different levels.
• Excellent customer service mindset with the ability to develop long-term relationships
• Excellent written and verbal communication skills
• Strong and creative problem‑solving skills
• Ability to work independently and in a team environment
• Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize personal protective equipment (PPE) as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Excellent communication skills

Customer service

Sales

HVAC parts knowledge

MS Office proficiency

Education

High School Diploma or GED

Tools

MS Office

Job description

Baker Distributing Company in Orange Park, FL is seeking a Counter Sales Associate to join our team. You will assist customers at the sales counter, provide product information, process sales orders, and upsell related items.

This role requires excellent communication, HVAC parts knowledge, and a proven commitment to customer service. You will work with dealers, end users, and internal staff to ensure accurate orders, inventory control, and timely shipping.