HVAC Counter Sales Specialist - Showroom & Service

Baker Distributing; Austin (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Baker Distributing in Austin, TX is seeking a Counter Sales Associate to manage the sales counter for HVAC equipment, parts, and supplies. You will deliver strong customer service at a fast-paced showroom, assist with sourcing parts, and perform basic order processing.

You will stock shelves, maintain merchandising, support warranty handling, and work with dealers and contractors. The role requires a high school diploma and excellent communication; experience in HVAC wholesale distribution is

Formación

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• Excellent written and verbal communication skills.

Responsabilidades

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Conocimientos

Customer service

Sales

Interpersonal skills

Problem solving

Communication

Team work

Independent work

Educación

High School Diploma or GED

Bachelor’s degree preferred

Descripción del empleo

Baker Distributing in Austin, TX is seeking a Counter Sales Associate to manage the sales counter for HVAC equipment, parts, and supplies. You will deliver strong customer service at a fast-paced showroom, assist with sourcing parts, and perform basic order processing.

You will stock shelves, maintain merchandising, support warranty handling, and work with dealers and contractors. The role requires a high school diploma and excellent communication; experience in HVAC wholesale distribution is