HVAC Counter Sales Pro — Showroom Growth & Service

Baker Distributing Company; Escondido (CA); On-site; USD 63,039,000 - 77,366,000; Full time

Job summary

Baker Distributing Company seeks a motivated Counter Sales Associate to support the sales counter at one of its HVAC distributorships. You will deliver top-notch customer service, assist walk-in and telephone customers, and perform parts sourcing, inventory control, and warranty administration.

The role emphasizes relationship-building, showroom merchandising, and effective communication with dealers and end users in a fast-paced environment.

Qualifications

• High School Diploma or GED required; equivalen t experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Skills

Interpersonal skills

Customer service mindset

Communication skills

Analytical aptitude

Problem-solving

Independent & team worker

Process improvement

Education

High School Diploma or GED

Bachelor’s degree in business

Tools

Microsoft Office

Job description

Baker Distributing Company seeks a motivated Counter Sales Associate to support the sales counter at one of its HVAC distributorships. You will deliver top-notch customer service, assist walk-in and telephone customers, and perform parts sourcing, inventory control, and warranty administration.

The role emphasizes relationship-building, showroom merchandising, and effective communication with dealers and end users in a fast-paced environment.