HVAC Counter Sales Pro: Customer Service & Upsell

Baker Distributing Company; Bryan (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

Baker Distributing Company seeks a Counter Sales Associate to join our team in a fast-paced HVAC wholesale environment. You will greet walk-in customers, quote parts, and process sales while delivering friendly, knowledgeable service.

This role supports showroom merchandising, inventory control, and order entry; you will collaborate with internal staff and contractors to ensure timely parts sourcing and customer satisfaction.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

English proficiency

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Baker Distributing Company seeks a Counter Sales Associate to join our team in a fast-paced HVAC wholesale environment. You will greet walk-in customers, quote parts, and process sales while delivering friendly, knowledgeable service.

This role supports showroom merchandising, inventory control, and order entry; you will collaborate with internal staff and contractors to ensure timely parts sourcing and customer satisfaction.