HVAC Counter Sales Pro — Growth, PTO & Benefits

Johnstone Supply, The Balsan Group; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx cover

Bonus opportunities

401(k) with company match

Immediate PTO accrual

Paid holidays

Growth and development opportunities

Job summary

Johnstone Supply | Balsan Group is seeking a high-energy Counter Sales Associate to join a fast-growing HVACR distributor. You will excel in a high-energy, detail-oriented role focused on delivering exceptional customer experiences and driving sales in a busy counter setting.

You will assist customers, handle sales and technical inquiries, manage inventory, and support administrative tasks while contributing to a team that values growth and collaboration.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and software proficiency.
• Ability to lift up to 75 lbs and perform physical counter/warehouse tasks.
• Preferred: 2+ years of customer service or sales experience.
• Nice to have: HVAC industry experience.

Responsibilities

• Greet and assist customers in finding the right HVAC products.
• Answer questions regarding products, pricing, availability, and application.
• Provide timely, professional support for customer inquiries and concerns.
• Recommend solutions based on customer needs.
• Provide accurate inventory availability information.
• Process sales transactions accurately using POS systems.
• Generate new and repeat business through strong product knowledge.
• Provide pricing, quotes, discounts, and tax calculations.
• Upsell additional products and solutions when appropriate.
• Follow up on sales inquiries and leads to drive additional business.
• Assist customers with basic HVAC product and application questions.
• Refer more complex technical issues to TSA or appropriate team members.
• Monitor stock levels and communicate replenishment needs.
• Assist with stocking shelves and maintaining organized inventory.
• Support general administrative tasks (data entry, filing, phone/email support).
• Maintain accurate records of transactions and customer interactions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Computer literacy

Lifting up to 75 lbs

Education

High school diploma

Tools

POS systems

Job description

Johnstone Supply | Balsan Group is seeking a high-energy Counter Sales Associate to join a fast-growing HVACR distributor. You will excel in a high-energy, detail-oriented role focused on delivering exceptional customer experiences and driving sales in a busy counter setting.

You will assist customers, handle sales and technical inquiries, manage inventory, and support administrative tasks while contributing to a team that values growth and collaboration.