HVAC Counter Sales – Customer-First & Delivery Ready

R.E. Michel Company, LLC; Petersburg (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

R.E. Michel Company, LLC is seeking a Counter Sales associate in Petersburg, VA to assist customers, process orders, and support branch operations. You will handle invoice generation, payments, loading items for delivery, and maintaining display areas.

The role emphasizes strong communication, computer proficiency, and product knowledge while delivering friendly service. This is a full-time, on-site position with standard weekday hours and occasional Saturday coverage.

Qualifications

• Excellent verbal communication skills with the general public and customers.
• Positive attitude and interpersonal skills to serve customers in the branch, on the phone, or at the delivery site.
• Demonstrated proficiency operating a computer and Prophet 21.
• Basic math skills and understanding of markup vs gross margin.
• Ability to read invoices, catalogs, stock numbers, and descriptions.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Greet customers as they enter the branch.
• Enter customer orders in the system on the same day the order is received.
• Pull customer orders from the warehouse and load them into the company delivery truck or customer vehicle.
• Produce and complete paperwork accurately, including invoices, CODs, and vendor purchase orders.
• Ensure all products leaving the branch are billed and collect payments.
• Process all customer returns and warranties the same day they are received.
• Maintain the self-service area by restocking, rotating displays, and tidying the area.
• Create and maintain branch displays that support programs and local markets.
• Use resources to locate products for customers and provide delivery or back-order updates.

Skills

Customer service

Communication

Computer skills

Math basics

Product knowledge

Education

High school diploma or equivalent

Tools

Prophet 21

Job description

R.E. Michel Company, LLC is seeking a Counter Sales associate in Petersburg, VA to assist customers, process orders, and support branch operations. You will handle invoice generation, payments, loading items for delivery, and maintaining display areas.

The role emphasizes strong communication, computer proficiency, and product knowledge while delivering friendly service. This is a full-time, on-site position with standard weekday hours and occasional Saturday coverage.