HVAC Counter Sales Pro – Customer-Focused & Tech-Savvy

Jackson Supply Co.; Fort Worth, Arlington, Dallas (TX, TX, TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Jackson Supply Co. in Dallas–Fort Worth is seeking an HVAC Counter Sales colleague. You will assist walk-in and call-in customers with product selection, pricing, and order processing for HVAC equipment, parts, and supplies.

You will quote and invoice, look up parts in catalogs or systems, coordinate with the warehouse for order fulfillment, and handle returns per policy. The role emphasizes courteous, solution-focused customer service and collaboration with outside sales and branch management.

Qualifications

• Experience in customer service and sales in a counter environment.
• HVAC product knowledge or mechanical aptitude with ability to learn equipment and parts.
• Basic computer and POS skills for order entry and transactions.
• Attention to detail and organization for accurate quoting and invoicing.
• Effective verbal and written communication with customers.
• Ability to stand for extended periods and lift moderate weights.
• HVAC distribution or counter sales experience preferred but not required.
• High school diploma or equivalent as minimum education.

Responsibilities

• Quote and invoice customers for HVAC equipment, parts, and supplies.
• Look up parts and equipment in catalogs or systems.
• Coordinate with warehouse staff for order fulfillment.
• Manage returns and exchanges per company policy.
• Maintain a clean, organized sales counter and showroom.
• Stay up-to-date with product features and promotions.
• Provide courteous, solution-focused support to contractors and customers.
• Collaborate with outside sales and branch management to meet goals.

Skills

Customer service

Sales skills

HVAC knowledge

POS & computer skills

Attention to detail

Communication

Physical stamina

Education

High school diploma or equivalent

Job description

Jackson Supply Co. in Dallas–Fort Worth is seeking an HVAC Counter Sales colleague. You will assist walk-in and call-in customers with product selection, pricing, and order processing for HVAC equipment, parts, and supplies.

You will quote and invoice, look up parts in catalogs or systems, coordinate with the warehouse for order fulfillment, and handle returns per policy. The role emphasizes courteous, solution-focused customer service and collaboration with outside sales and branch management.