HVAC Counter Sales Specialist - Customer-Focused Growth

South Western Communications, Inc.; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO & holidays

401(k) with company match

Training opportunities

Supportive team environment

Job summary

Colonial Group is seeking an experienced HVAC Counter Sales Representative to join our team in a fast-paced distribution environment. You will assist customers at the counter, process quotes and orders, and support sales operations while keeping an organized branch area.

The role emphasizes customer service, accurate paperwork, packaging shipments, and collaboration with warehouse staff. Benefits and opportunities for training are provided.

Qualifications

• High school diploma or equivalent required.
• Minimum 5 years of customer service experience.
• HVAC industry experience preferred.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office.

Responsibilities

• Provide exceptional customer service to walk-in, phone, email, and web customers.
• Process quotes, sales orders, returns, and warranty paperwork accurately.
• Prepare and stage customer pickup orders.
• Communicate order status, arrivals, and backorders to customers.
• Promote HVAC products and assist customers with product selection.
• Support warehouse operations, including stocking shelves and maintaining inventory accuracy.
• Prepare UPS, FedEx, and LTL shipments.
• Maintain a clean, organized, and safe work environment.
• Participate in after-hours rotation as needed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

ERP: Prophet 21

Job description

We are looking for an experienced and customer-focusedHVAC Counter Sales Representative to join our team. This role is responsible for assisting customers, processing orders and quotes, supporting sales operations, and maintaining an organized branch environment.

Responsibilities

• Provide exceptional customer service to walk-in, phone, email, and web customers.
• Process quotes, sales orders, returns, and warranty paperwork accurately.
• Prepare and stage customer pickup orders.
• Communicate order status, arrivals, and backorders to customers.
• Promote HVAC products and assist customers with product selection.
• Support warehouse operations, including stocking shelves and maintaining inventory accuracy.
• Prepare UPS, FedEx, and LTL shipments.
• Maintain a clean, organized, and safe work environment.
• Participate in after-hours rotation as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of customer service experience.
• HVAC industry experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize work, and work independently.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with Epicor Prophet 21 (P21) or similar ERP systems is a plus.

What We Offer

• Competitive pay
• Comprehensive benefits package
• Paid time off and holidays
• 401(k) with company match
• Training and development opportunities
• A supportive team environment

If you enjoy helping customers, solving problems, and working in a fast-paced HVAC distribution environment, we'd love to hear from you!