HVAC Counter Sales

Jackson Supply Co.; Fort Worth, Arlington, Dallas (TX, TX, TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Jackson Supply Co. in Dallas–Fort Worth is seeking an HVAC Counter Sales colleague. You will assist walk-in and call-in customers with product selection, pricing, and order processing for HVAC equipment, parts, and supplies.

You will quote and invoice, look up parts in catalogs or systems, coordinate with the warehouse for order fulfillment, and handle returns per policy. The role emphasizes courteous, solution-focused customer service and collaboration with outside sales and branch management.

Qualifications

• Experience in customer service and sales in a counter environment.
• HVAC product knowledge or mechanical aptitude with ability to learn equipment and parts.
• Basic computer and POS skills for order entry and transactions.
• Attention to detail and organization for accurate quoting and invoicing.
• Effective verbal and written communication with customers.
• Ability to stand for extended periods and lift moderate weights.
• HVAC distribution or counter sales experience preferred but not required.
• High school diploma or equivalent as minimum education.

Responsibilities

• Quote and invoice customers for HVAC equipment, parts, and supplies.
• Look up parts and equipment in catalogs or systems.
• Coordinate with warehouse staff for order fulfillment.
• Manage returns and exchanges per company policy.
• Maintain a clean, organized sales counter and showroom.
• Stay up-to-date with product features and promotions.
• Provide courteous, solution-focused support to contractors and customers.
• Collaborate with outside sales and branch management to meet goals.

Skills

Customer service

Sales skills

HVAC knowledge

POS & computer skills

Attention to detail

Communication

Physical stamina

Education

High school diploma or equivalent

Job description

Company Description

Jackson Supply Co. is a regional HVAC distributor serving customers across the South and Southwest, with locations in Louisiana, Tennessee, Mississippi, Oklahoma, Alabama, Texas, and Arizona. The company supplies contractors and businesses with a broad range of HVAC equipment and parts, focusing on reliable products and responsive customer service. Jackson Supply Co. is a distributor of Goodman and Amana HVAC equipment, as well as Daikin LC and Daikin ductless systems. Team members benefit from working in a growing organization that supports the HVAC trade with quality inventory, technical knowledge, and local market expertise.

Role Description

The HVAC Counter Sales role is a full-time, on-site position located in the Dallas-Fort Worth Metroplex. This role is responsible for assisting walk-in and call-in customers with product selection, pricing, and order processing for HVAC equipment, parts, and supplies. Daily tasks include quoting and invoicing, looking up parts and equipment in catalogs or systems, coordinating with warehouse staff for order fulfillment, and managing returns and exchanges in line with company policies. The role also involves maintaining a clean, organized sales counter and showroom, keeping up to date with product features and promotions, and providing courteous, solution-focused support to contractors and other customers. Collaboration with outside sales and branch management to meet customer needs and branch sales goals is an important part of this position.

Qualifications

• Customer service and sales skills, including the ability to build relationships, handle inquiries, and support customers in a fast-paced counter environment.
• HVAC product knowledge or strong mechanical aptitude, with the ability to learn equipment types, parts, and applications (experience with Goodman, Amana, or Daikin products is a plus).
• Basic computer and point-of-sale skills, including order entry, inventory lookup, and use of email and common office software.
• Attention to detail and organizational skills for accurate quoting, invoicing, and handling cash, credit, and account transactions.
• Effective communication skills, both verbal and written, with the ability to explain technical information clearly to a variety of customers.
• Ability to stand for extended periods, lift moderate weights, and work safely in a warehouse and counter environment.
• Prior experience in HVAC distribution, wholesale trade, or counter sales is preferred but not required.
• High school diploma or equivalent; additional technical or HVAC-related training is an advantage.