HVAC Counter Sales Pro – Customer-Driven & Up-Sell

Baker Distributing; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing in Katy, TX is hiring a Counter Sales Associate to join our HVAC wholesale team. You will assist walk-in customers, process orders, and coordinate with vendors and contractors to ensure timely service.

A strong customer-service mindset and knowledge of HVAC products are valued; proficiency with computers and MS Office is a plus. Safety and showroom upkeep are part of the role.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• HVAC equipment experience in a wholesale distribution setting is preferred.
• Strong interpersonal and customer service skills with problem-solving abilities.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Assist with showroom merchandising and restocking of products.
• Resolve customer relations problems with dealers and end users.
• Complete sales order process and upsell related items.
• Service walk-in and telephone customers; assist with sourcing and shipping parts.
• Provide product information via computers, catalogs, and other reference sources.
• Maintain stock on shelves and keep merchandise organized.
• Apply suggestive selling techniques to current and prospective customers.
• Follow safety protocols and use PPE as required.

Skills

Interpersonal skills

Customer service

Problem solving

Relationship building

Multitasking

English communication

Microsoft Office

HVAC knowledge

Wholesale distribution experience

Education

HS Diploma / GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Baker Distributing in Katy, TX is hiring a Counter Sales Associate to join our HVAC wholesale team. You will assist walk-in customers, process orders, and coordinate with vendors and contractors to ensure timely service.

A strong customer-service mindset and knowledge of HVAC products are valued; proficiency with computers and MS Office is a plus. Safety and showroom upkeep are part of the role.