HVAC Counter Sales Specialist

Baker Distributing Company; South Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Baker Distributing Company LLC is seeking a customer-focused Counter Sales Associate for our HVAC parts showroom. You will deliver strong service at the sales counter, assist walk-in customers, and help with parts and supplies.

You will coordinate with sales teams, process orders, upsell related items, and maintain an organized, safe showroom environment consistent with Baker's standards.

Qualifications

• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service.
• Ability to multitask in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and restocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and upsell to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Skills

Interpersonal skills

Customer service

Communication skills

Analytical aptitude

Problem-solving

Teamwork

Time management

English proficiency

Sales aptitude

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company LLC is seeking a customer-focused Counter Sales Associate for our HVAC parts showroom. You will deliver strong service at the sales counter, assist walk-in customers, and help with parts and supplies.

You will coordinate with sales teams, process orders, upsell related items, and maintain an organized, safe showroom environment consistent with Baker's standards.