HVAC Counter Sales

Cregger Company, Inc.; Savannah (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401 k

Paid Holidays

Vacation Pay

Employee Referral Program

Company Discount

Job summary

Cregger Company, Inc. in Savannah, GA is seeking a Counter Sales & Warehouse Associate to support both the inside sales counter and warehouse operations. The role focuses on serving walk-in customers, providing HVAC product expertise, and processing orders with accuracy.

The position requires strong customer focus, organization, and the ability to manage sales and warehouse duties safely. Experience with inventory control and order fulfillment is a plus, with occasional forklift operation and

Qualifications

• Customer-focused and able to multitask across sales and warehouse duties.
• Strong communication and organizational skills are essential.
• Ability to follow safety guidelines and company policies.

Responsibilities

• Greet and assist customers at the sales counter and enter orders accurately.
• Provide product knowledge, pricing, and availability for HVAC products and systems.
• Increase sales and average order size through cross-selling and upselling.
• Handle customer complaints, returns, and order issues with a positive attitude.
• Collaborate with other departments to resolve customer service needs.
• Maintain a clean, organized counter and merchandising area.
• Keep counter inventory stocked and displays refreshed.
• Attend product knowledge and training meetings as required.
• Accurately pull, fill, pack, and stage orders for delivery or pickup.
• Receive shipments, log materials, and maintain stock levels through cycle counts.
• Operate forklifts and other material-handling equipment safely.

Skills

Customer service

Sales skills

Organization

Tools

Forklift

Job description

About this position

The Counter Sales & Warehouse Associate supports both the inside sales counter and warehouse operations to ensure an exceptional customer experience and efficient branch performance. This role serves walk-in and returning customers, provides HVAC product expertise, processes orders accurately, and performs key warehousing duties such as receiving, stocking, and order fulfillment. The ideal candidate is customer-focused, organized, and able to manage both sales and warehouse responsibilities safely and effectively.

Key Responsibilities

Greet and assist customers at the sales counter; take orders and enter them accurately into the system, prioritizing regular or key accounts.

Use electronic and printed catalogs to provide product knowledge, pricing, and availability for HVAC products and systems.

Increase sales and average order size through cross-selling, up-selling, add-on items, and promoting new or featured HVAC products.

Handle customer complaints, returns, and order issues with a positive, solution-oriented attitude.

Collaborate with other departments to resolve customer service needs in a timely manner.

Maintain a clean, organized, and professional counter and merchandising area.

Keep counter inventory stocked, remove discontinued items, and refresh displays to stimulate impulse purchases.

Attend product knowledge and training meetings as required.

Warehouse Operations

Accurately pull, fill, pack, and stage orders for delivery or customer pickup.

Track and determine the status of any order at any time; follow special order instructions as needed.

Receive incoming shipments, log materials into inventory, and maintain stock levels through routine cycle counts and audits.

Report quality issues, damages, or inventory discrepancies promptly.

Operate forklifts and other material-handling equipment safely; complete daily equipment inspections and maintain required certifications.

Maintain a clean, safe, organized warehouse environment and support overall facility security.

Process returns accurately and according to company guidelines.

Maintain proficiency in computerized systems, scanners, and technology used for inventory and order processing.

Assist in scheduled physical inventory counts.

Present a neat, professional image at all times.

Communicate positively and effectively with supervisors, sales staff, coworkers, and customers.

Follow all company policies, procedures, and safety guidelines in a drug-free workplace.

Perform other duties as assigned to support the branch.

Payrate

$19-$22/hr Based on experience

Salary Information

$19 - $22Hourly Wage

Full health, dental, and vision insurance.

401 k

Paid Holidays

Vacation Pay

Employee Referral Program

Company Discount