Counter Sales - HVAC

Cregger Company; Athens (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Vacation pay

Employee referral program

Company discount

Quarterly incentive bonus

Job summary

Cregger Company in Athens, GA is seeking an HVAC Counter Sales associate to boost sales and satisfy customers by providing efficient service, handling warehousing duties, and ensuring the availability of required products.

You will take orders at the counter, use catalogs to advise on pricing and stock, upsell and promote new items, and coordinate with other departments to resolve issues. The role requires neat presentation and reliable inventory practices.

Qualifications

• Experience in retail counter sales is preferred.
• Knowledge of HVAC products is helpful.

Responsibilities

• Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Increase sales and average order size by cross-selling, up-selling and promotional items.
• Handle customer complaints and returns with a positive attitude.
• Work with other departments to resolve customer service issues promptly.
• Pull, pack and set up orders for delivery and pickup.
• Receive shipments, log into inventory and conduct audits.

Job description

Job Details

Job Location: Athens, GA 30606

Position Type: Full Time

Job Shift: Day

Job Description

The HVAC Counter Sales position aims to boost sales and customer satisfaction by providing efficient and courteous assistance to returning customers, walk-ins, handling warehousing duties, and ensuring the acquisition of necessary products.

Job Duties

• Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
• Handle customer complaints and returns, while showing a positive attitude
• Work with other departments to resolve customer service issues in a timely manner
• Pulling, filling, packing and setting up orders for delivery and pickup.
• Receive shipments, log into inventory, maintain inventory through audits.
• Report any quality or inventory discrepancy issues to the appropriate person.
• Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
• Attend product knowledge meetings as required by management.
• Present a neat and professional image.
• Keep merchandising and counter areas clean and attractive
• Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
• Assist in scheduled physical inventory counts
• Assist in keeping facility secure.
• Follow company policies and procedures.

Benefits

• Full health, dental, and vision insurance.
• 401 k
• Paid Holidays
• Vacation Pay
• Employee Referral Program
• Company Discount
• Quarterly Incentive Bonus
• Plus more...

Pay Rate: $16/hr (Based on experience)