Counter /Warehouse Associate - Clovis

Johnstone Supply Albuquerque Group; Clovis (NM); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

401k

3 weeks PTO

Paid holidays

HSA options

Life insurance

Long-term disability

Job summary

Johnstone Supply Albuquerque Group is seeking a dependable Counter/Warehouse Associate to support HVAC wholesale operations in a hybrid setting. You will assist customers at the counter, process orders, and handle inventory and shipping tasks.

The ideal candidate has strong organization, a customer-first mindset, experience with inventory systems, and a willingness to lift heavy items. Prior HVAC or building supply familiarity is a plus.

Qualifications

• High school diploma or equivalent.
• Clean driving record preferred. (From job notes)
• Experience in HVAC, plumbing, electrical, or building supply distribution is preferred.
• Familiarity with barcode scanning and warehouse management systems is desirable.

Responsibilities

• Greet and assist walk-in and call-in customers professionally.
• Generate new and repeat sales with accurate product information.
• Upsell and cross-sell products to maximize sales opportunities.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status to customers.
• Work with contractors, technicians, and internal teams to fulfill product needs.
• Accurately pick products for counter, phone, and online orders using a barcoded inventory system.
• Stage, pack, and process outbound shipments for delivery or pickup.
• Inspect incoming freight for accuracy and damage; document discrepancies.
• Load delivery and transfer trucks using forklift or hand truck safely.
• Perform periodic cycle counts to maintain inventory accuracy.
• Assist with receiving and stocking inventory in the warehouse.

Skills

Customer service

Communication

Inventory management

Teamwork

Forklift operation

Safety awareness

Sales skills

Barcode scanning

Physically fit

Education

High school diploma or equivalent

Tools

Barcoded inventory system

POS system

ERP system

Forklift certification

Job description

About Us

We're a growing HVAC wholesaler bringing decades of industry expertise to this community. As we establish our footprint, we're committed to providing contractors and businesses with top-tier products, unmatched support, and a workplace culture that fuels your growth. We pride ourselves on FOUR core values - Driven, Creative, Accountable, and Servant.

Why You'll Love Working Here:

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together

Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation from the ground up, we'd love to hear from you. Let's build something great-together.

Job Summary:

We are seeking a dependable, detail-oriented Counter/Warehouse Associate to support our HVAC wholesale operations. This hybrid position plays a critical role in both customer-facing sales support and back-end warehouse logistics. The ideal candidate has strong organizational skills, a customer-first mindset, and experience with inventory and order processing systems.

Key Responsibilities:

Sales Counter / Customer Service:

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Order Fulfillment / Inventory Handling:

• Accurately pick products for counter, phone, and online sales orders using a barcoded inventory system.
• Stage, pack, and process outbound shipments for delivery or pickup.
• Inspect incoming freight for accuracy and damage; document and report discrepancies.
• Load delivery and transfer trucks using a forklift, pallet jack, or hand truck in a safe and efficient manner.
• Perform periodic cycle counts to maintain inventory accuracy.
• Assist with receiving and stocking incoming inventory in the warehouse.
• Keep warehouse and counter area clean, organized, and in compliance with safety protocols.

Qualifications:

• High school diploma or equivalent.
• Clean driving record required.
• Prior experience in HVAC, plumbing, electrical, or building supply distribution is preferred.
• Basic knowledge of HVAC systems, parts, and tools is a plus.
• Experience with barcode scanning and warehouse management systems is highly desirable.
• Forklift certification or ability to obtain one (company provided).
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
• Excellent customer service and communication skills.
• Team player with a strong work ethic and attention to detail.

Working Conditions:

• Combination of indoor counter environment and warehouse work.
• Frequent lifting, bending, standing, and walking throughout the shift.
• Must be able to frequently lift over 50 lbs. safely using proper techniques and/or equipment.
• Exposure to varying temperatures depending on season and warehouse conditions.
• Occasional overtime based on business needs.

Pay Range:

$19+ DOE

We have a robust benefits package including:

• We offer a variety of options for medical coverage so you can pick the plan that works best for you!
• Dental
• Vision
• 401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
• 3 weeks paid PTO within the first year of employment!
• Paid holidays (including half-day New Year's Eve and Christmas Eve)
• HSA options
• Life insurance /AD&D Insurance
• Long-term disability insurance