Counter /Warehouse Associate

Johnstone Supply Albuquerque Group; Clovis (NM); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

401k

3 weeks paid PTO

Paid holidays

HSA options

Life insurance

Long-term disability insurance

Job summary

Johnstone Supply Albuquerque Group is seeking a dependable Counter/Warehouse Associate for a hybrid role that combines customer-facing sales support with warehouse logistics. You will handle inventory, order processing, and routine customer interactions in a fast-paced HVAC wholesaler setting.

The ideal candidate has strong organizational skills, a customer-first mindset, and familiarity with barcode scanning and warehouse management systems.

Qualifications

• High school diploma or equivalent.
• Clean driving record.
• Experience in HVAC distribution preferred.
• Basic knowledge of HVAC systems, parts, and tools a plus.
• Experience with barcode scanning and warehouse management systems desirable.
• Forklift certification or ability to obtain one (company-provided).
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
• Excellent customer service and communication skills.
• Team player with strong work ethic and attention to detail.

Responsibilities

• Greet and assist walk-in and call-in customers professionally.
• Generate new and repeat sales with accurate product info.
• Upsell and cross-sell products to maximize revenue.
• Process customer transactions via POS or ERP system.
• Communicate availability, pricing, and delivery status to customers.
• Fulfill orders and manage inventory for counter/online sales.

Skills

Customer service

Inventory management

Order processing

Forklift operation

Barcode scanning

Team player

Communication skills

Education

High school diploma or equivalent

Tools

Barcode scanning

Warehouse management systems

POS/ERP system

Forklift certification

Job description

About Us

We're a growing HVAC wholesaler bringing decades of industry experience to this community. As we establish our footprint, we're committed to providing contractors and businesses with top-tier products, unmatched support, and a workplace culture that fuels your growth. We pride ourselves on FOUR core values - Driven, Creative, Accountable, and Servant.

Why You'll Love Working Here:

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together

Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation from the ground up, we'd love to hear from you. Let's build something great-together.

Job Summary:

We are seeking a dependable, detail-oriented Counter/Warehouse Associate to support our HVAC wholesale operations. This hybrid position plays a critical role in both customer-facing sales support and back-end warehouse logistics. The ideal candidate has strong organizational skills, a customer-first mindset, and experience with inventory and order processing systems.

Key Responsibilities:

Sales Counter / Customer Service:

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Order Fulfillment / Inventory Handling:

• Accurately pick products for counter, phone, and online sales orders using a barcoded inventory system.
• Stage, pack, and process outbound shipments for delivery or pickup.
• Inspect incoming freight for accuracy and damage; document and report discrepancies.
• Load delivery and transfer trucks using a forklift, pallet jack, or hand truck in a safe and efficient manner.
• Perform periodic cycle counts to maintain inventory accuracy.
• Assist with receiving and stocking incoming inventory in the warehouse.
• Keep warehouse and counter area clean, organized, and in compliance with safety protocols.

Qualifications:

• High school diploma or equivalent.
• Clean driving record required.
• Prior experience in HVAC, plumbing, electrical, or building supply distribution is preferred.
• Basic knowledge of HVAC systems, parts, and tools is a plus.
• Experience with barcode scanning and warehouse management systems is highly desirable.
• Forklift certification or ability to obtain one (company provided).
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
• Excellent customer service and communication skills.
• Team player with a strong work ethic and attention to detail.

Working Conditions:

• Combination of indoor counter environment and warehouse work.
• Frequent lifting, bending, standing, and walking throughout the shift.
• Must be able to frequently lift over 50 lbs. safely using proper techniques and/or equipment.
• Exposure to varying temperatures depending on season and warehouse conditions.
• Occasional overtime based on business needs.

Pay Range: $19+ DOE

We have a robust benefits package including:

• We offer a variety of options for medical coverage so you can pick the plan that works best for you!
• Dental
• Vision
• 401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
• 3 weeks paid PTO within the first year of employment!
• Paid holidays (including half-day New Year's Eve and Christmas Eve)
• HSA options
• Life insurance /AD&D Insurance
• Long-term disability insurance