Counter Sales Associate I

Rheem Manufacturing Company; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Century Supply is seeking a friendly Counter Sales Representative to greet customers and take orders for HVAC products and supplies. You will help with warranty returns, handle inquiries, and ensure customers receive the right items in the right quantities on time, keeping homes and workplaces comfortable.

The role requires a high school diploma, at least 6 months of customer service or HVAC experience, and strong communication skills.

Qualifications

• High school diploma or equivalent and 6 months of customer service or HVAC experience.
• Basic understanding of air conditioning and heating.
• Excellent interpersonal and communication skills and neat appearance.
• Ability to lift 50 lbs without machinery or assistance.

Responsibilities

• Prepare quote orders for customers.
• Prepare invoice orders taken via telephone, fax, or over the counter.
• Process sales by credit card, cash, or checks and verifying customers are authorized company personnel.
• Issue credits for items returned according to company policy.
• Assist warehouse personnel in pulling and preparing sold products using automated machinery for assistance.
• Assist, troubleshoot and/or research customers’ inquiries regarding products and/or services.
• Perform cycle counting and/or daily deposits according to branch schedule.
• Maintain general appearance of branch showroom, warehouse and grounds.
• Ensure that each customer leaves the store satisfied.

Skills

Exceptional customer service

Verbal communication

Written communication

Conflict resolution

Warehouse machinery operation

Physical stamina

Education

High school diploma or equivalent

Job description

At Century Supply, our culture is driven by five core values: Gung Ho, Dependable, Responsive, Exceptional Service, and Committed.

These principles guide how we work, how we serve our customers, and how we support one another.

Together, they create a workplace where people are passionate about their work, accountable for their actions, and committed to going above and beyond.

The Counter Sales Representative plays a crucial role in delivering our mission and achieving our goals. In this role, you will be responsible for greeting customers and taking orders of HVAC products and supplies, assisting customers with warranty returns and credits, as well as handling customer inquiries regarding products and/or services. You should provide friendly and efficient service to ensure maximum customer satisfaction. The inside sales representative should make sure the customer receives the correct products in the correct quantity at the correct time so they can keep members of our community comfortable in their homes and workplaces.

Responsibilities

• Prepare quote orders for customers
• Prepare invoice orders taken via telephone, fax, or over the counter
• Process sales by credit card, cash, or checks and verifying customers are authorized company personnel
• Issue credits for items returned according to company policy
• Assist warehouse personnel in pulling and preparing sold products using automated machinery for assistance
• Assist, troubleshoot and/or research customers’ inquiries regarding products and/or services
• Perform cycle counting and/or daily deposits according to branch schedule
• Maintain general appearance of branch showroom, warehouse and grounds
• Ensure that each customer leaves the store satisfied

Qualifications

A high school diploma or equivalent and at least 6 months of customer service, sales, and/or HVAC experience is preferred. Basic level understanding of air conditioning and heating knowledge. Excellent interpersonal and communication skills and a neat personal appearance.

• Ability to provide exceptional customer service
• Good verbal, written, and conflict resolution skills
• Ability to operate warehouse machinery
• Must be able to lift 50 lbs without machinery or assistance.
• Ability to sit for several hours at a time
• Basic mathematics skills (add, divide, multiply and subtract units of measure)