HVAC Client Success Specialist

THOREAU FACILITY SERVICES LLC; Woodridge (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision/Life Insurance

401k match

Paid time off

Tuition Reimbursement

Growth opportunities within a rapidly…

Job summary

Thoreau is seeking a dedicated Client Coordinator for a full-time role in Woodridge, IL. You will manage work orders, support clients, handle emergencies, and ensure timely follow-ups to maintain satisfaction.

Responsibilities include coordinating with field technicians, drafting quotes, dispatching vendors, and maintaining accurate reports. Strong organizational and communication skills are essential in a fast-paced environment.

Qualifications

• Experience in client support and managing service requests.
• Ability to handle emergencies and deadlines.
• Excellent communication and organizational skills.

Responsibilities

• Provide immediate client support and handle urgent service requests.
• Act as liaison between clients and Thoreau team during critical situations.
• Coordinate between clients and field technicians to ensure timely service delivery.
• Draft and submit accurate quotes for services requests and assess technicians or subcontractors.
• Maintain reports, track bookings, system errors, and other relevant data.

Skills

Client relationship management

Communication

Organizational skills

Time management

Data management

Tools

CRM software

Data management systems

Job description

Thoreau is seeking a dedicated Client Coordinator for a full-time role in Woodridge, IL. You will manage work orders, support clients, handle emergencies, and ensure timely follow-ups to maintain satisfaction.

Responsibilities include coordinating with field technicians, drafting quotes, dispatching vendors, and maintaining accurate reports. Strong organizational and communication skills are essential in a fast-paced environment.