HVAC Service Coordinator & Scheduling Specialist

Thermosystems, LLC; Des Moines (IA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term disability and life ins.

Paid time off

Paid holidays

401(k) with profit sharing

Job summary

Thermosystems, LLC in Des Moines, IA, is seeking a service coordination professional to work with internal and external customers to schedule and manage HVAC service work. You will demonstrate independent judgment and problem solving to ensure timely, quality outcomes.

Qualifications include an associate degree and experience with Microsoft 365; you will build strong customer relationships, manage multiple work orders, and prioritize tasks under pressure while meeting deadlines.

Qualifications

• Associate degree preferred.
• Proven experience in service coordination.
• Must have background using Microsoft 365 Suite.

Responsibilities

• Work with both internal and external customers to coordinate service work.
• Demonstrate independent judgment by working with customers on issues regarding their service needed, finding ways to solve problems and/or troubleshoot to achieve the wanted result.
• Communicate with external customers on a regular basis about job status, operations, customers need, and more.
• Offer both billing and collects support which is an integral part of the company’s financials.
• Manage all customer service repair work orders from start to finish including scheduling, tracking, ordering parts, subcontractor management, startup management, warranty management, close-out, and invoicing.
• Maintain great relationship with customers by providing best-in-class customer service and ensure all service requirements are met.

Skills

Team player

Strong work ethic

Problem solving

Ability to work under pressure

Independent worker

Willingness to ask questions

Education

Associate degree in related field

Tools

Microsoft 365 Suite

Job description

Thermosystems, LLC in Des Moines, IA, is seeking a service coordination professional to work with internal and external customers to schedule and manage HVAC service work. You will demonstrate independent judgment and problem solving to ensure timely, quality outcomes.

Qualifications include an associate degree and experience with Microsoft 365; you will build strong customer relationships, manage multiple work orders, and prioritize tasks under pressure while meeting deadlines.