Service Coordinator — HVAC Scheduling & Customer Care

Thermosystems, LLC; United States; On-site; USD 36,000 - 43,000; Full time

Job summary

Thermosystems, headquartered in Illinois, is seeking a skilled service coordination associate to work with internal teams and customers to schedule, track, and complete service work. You will communicate job status and requirements, coordinate parts and subcontractors, and manage invoicing while upholding strong customer relationships.

Experience with Microsoft 365 and a related associate degree are preferred.

Qualifications

• Associate degree in related field is preferred.
• Proven experience in service coordination.
• Must have background using Microsoft 365 Suite.

Responsibilities

• Coordinate service work with internal and external customers.
• Troubleshoot issues and provide solutions to achieve requested results.
• Update customers regularly on job status and needs.
• Manage service work orders from start to finish, including scheduling, parts, subcontractors, startup, warranty, invoicing.
• Maintain strong relationships with customers by delivering best-in-class service.

Skills

Service coordination

Customer service

Teamwork

Problem solving

Education

Associate degree in related field

Tools

Microsoft 365 Suite

Job description

Thermosystems, headquartered in Illinois, is seeking a skilled service coordination associate to work with internal teams and customers to schedule, track, and complete service work. You will communicate job status and requirements, coordinate parts and subcontractors, and manage invoicing while upholding strong customer relationships.

Experience with Microsoft 365 and a related associate degree are preferred.