Coordinator

THOREAU FACILITY SERVICES LLC; Woodridge (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision/Life Insurance

401k match

Paid time off

Tuition Reimbursement

Growth opportunities within a rapidly…

Job summary

Thoreau is seeking a dedicated Client Coordinator for a full-time role in Woodridge, IL. You will manage work orders, support clients, handle emergencies, and ensure timely follow-ups to maintain satisfaction.

Responsibilities include coordinating with field technicians, drafting quotes, dispatching vendors, and maintaining accurate reports. Strong organizational and communication skills are essential in a fast-paced environment.

Qualifications

• Experience in client support and managing service requests.
• Ability to handle emergencies and deadlines.
• Excellent communication and organizational skills.

Responsibilities

• Provide immediate client support and handle urgent service requests.
• Act as liaison between clients and Thoreau team during critical situations.
• Coordinate between clients and field technicians to ensure timely service delivery.
• Draft and submit accurate quotes for services requests and assess technicians or subcontractors.
• Maintain reports, track bookings, system errors, and other relevant data.

Skills

Client relationship management

Communication

Organizational skills

Time management

Data management

Tools

CRM software

Data management systems

Job description

About Thoreau:At Thoreau, we pride ourselves on providing exceptional client service and reliable HVAC solutions, especially when clients need us most. Join our team and be part of a fast-paced, responsive organization committed to operational excellence and customer satisfaction.Position Overview:We are seeking a dedicated and reliable Client Coordinator for a full-time role, specializing in work order management. The ideal candidate will excel in managing client relationships, handling emergencies, and providing timely follow-ups to ensure continuous client satisfaction. This position requires exceptional organizational skills, effective communication, and the ability to work under tight deadlines.Key Responsibilities:Client Support:Provide immediate assistance to clients.Handle urgent client service requests and ensure prompt resolution of emergencies.Facilitate effective communication between clients and the Thoreau team during critical situations.Client Relationship Management:Maintain and nurture client relationships, ensuring high levels of customer satisfaction.Act as a liaison between clients and technicians to ensure clear communication and efficient service delivery.Workload Coordination:Ensure seamless coordination between clients and field technicians.Draft and submit accurate quotes for services requests.Assess and dispatch skilled technicians or subcontractors.Provide detailed status updates to keep clients informed.Administrative Duties:Create and manage reports, tracking unique bookings, system errors, and other relevant data.Ensure adherence to client procedural requirements.Handle project setup, vendor assignment, preparation of scopes/estimates, and review of work orders.Manage material procurement, data entry of purchase orders, invoicing, vendor compliance, and documentation.Source and manage vendor relationships.Other Responsibilities:Perform additional duties as assigned to support the team and clients.Industry:Facilities ServicesEmployment Type: Full-timeWhat We OfferCompetitive salaryFull Med/Dent/Vis/Life Insurance Packages, 401k matchPaid time offTuition ReimbursementGrowth opportunities within a rapidly expanding organizationStrong customer service and communication skills.Excellent organizational skills with the ability to prioritize and manage multiple tasks.Ability to thrive in a high-pressure, deadline-driven environment.Proficiency in computer applications and data management systems.