HVAC Care & Scheduling Coordinator

Torrey Holistics; Houston (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

Airtron is seeking a customer-focused office coordinator to be the first point of contact, answering calls, booking appointments, and guiding customers through service options in a fast-paced environment.

You will support a busy team by scheduling, routing technicians, handling payments, and following up on permits and inspections while ensuring excellent service and compliance with company policies.

Qualifications

• HS diploma or GED is required.
• 2–4 years’ office experience with 20%+ of daily work on customer phone support.
• General computer proficiency; basic MS Office experience (Excel, Word, Outlook).
• Effective English communication, both spoken and written.
• Current, valid driver’s license.

Responsibilities

• Answer calls, assist inquiries, and book appointments.
• Coordinate schedules and route technicians efficiently using email, texts, and internal tools.
• Support sales promotions, installations, and customer communications with timely updates.
• Handle secure payment processing and refunds; present service plan options.
• Make targeted outbound calls to follow up on permits/inspections and reschedule services.
• Maintain strong customer relationships; resolve issues fairly and effectively in line with consumer laws.

Skills

Customer service

English communication

General computer proficiency

Microsoft Excel

Education

HS diploma or GED

Some college coursework

Tools

Excel

Word

Outlook

Job description

Airtron is seeking a customer-focused office coordinator to be the first point of contact, answering calls, booking appointments, and guiding customers through service options in a fast-paced environment.

You will support a busy team by scheduling, routing technicians, handling payments, and following up on permits and inspections while ensuring excellent service and compliance with company policies.