Customer Experience Specialist — Phone & Scheduling

Torrey Holistics; Columbia Station (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Airtron is seeking a detail-minded Customer Service Representative to support operations by answering phones, scheduling customers, and handling inquiries. You will process sales-related tasks, assist with installations and communications, and manage data entry across emails and texts to route resources efficiently.

The role emphasizes maintaining strong customer relations, resolving claims promptly under consumer laws, and aligning with location initiatives while supporting a fast-paced, open

Qualifications

• High school diploma or GED is required.
• 2–4 years in an office setting with 20% daily customer contact.
• Strong English communication, written and verbal.

Responsibilities

• Answers phones, schedules customers, and assists with inquiries.
• Provides services related to sales, installations, and communications.
• Takes inbound and outbound calls, processes payments, schedules appointments.
• Maintains data entry via emails, texts, and other tools to route resources.
• Resolves customer claims and complaints per consumer laws.

Skills

Customer service

Communication skills

Written communication

Organizational skills

Team player

Multitasking

Education

High school diploma or GED

College coursework completed

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Airtron is seeking a detail-minded Customer Service Representative to support operations by answering phones, scheduling customers, and handling inquiries. You will process sales-related tasks, assist with installations and communications, and manage data entry across emails and texts to route resources efficiently.

The role emphasizes maintaining strong customer relations, resolving claims promptly under consumer laws, and aligning with location initiatives while supporting a fast-paced, open