Residential HVAC Care & Scheduling Specialist

Torrey Holistics; Houston (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

Airtron is seeking a customer-focused office coordinator to be the first point of contact, answering calls, booking appointments, and guiding customers through service options in a fast-paced environment.

You will support a busy team by scheduling, routing technicians, handling payments, and following up on permits and inspections while ensuring excellent service and compliance with company policies.

Qualifications

• HS diploma or GED is required.
• 2–4 years’ office experience with 20%+ of daily work on customer phone support.
• General computer proficiency; basic MS Office experience (Excel, Word, Outlook).
• Effective English communication, both spoken and written.
• Current, valid driver’s license.

Responsibilities

• Answer calls, assist inquiries, and book appointments.
• Coordinate schedules and route technicians efficiently using email, texts, and internal tools.
• Support sales promotions, installations, and customer communications with timely updates.
• Handle secure payment processing and refunds; present service plan options.
• Make targeted outbound calls to follow up on permits/inspections and reschedule services.
• Maintain strong customer relationships; resolve issues fairly and effectively in line with consumer laws.

Skills

Customer service

English communication

General computer proficiency

Microsoft Excel

Education

HS diploma or GED

Some college coursework

Tools

Excel

Word

Outlook

Job description

Why Airtron40+ years serving homeowners with dependable heating, cooling, and indoor comfort solutions.A culture built on reliability, craftsmanship, and respect for customers and teammates.Join a team where delivering an outstanding experience is everyone’s job.How you’ll contributeBe the first point of contact: answer calls, assist with inquiries, and book appointments.Coordinate schedules and help route technicians efficiently using email, texts, and internal tools.Support sales promotions, installations, and customer communications with timely updates.Handle secure payment processing (credit cards) and refunds; present service plan options.Make targeted outbound calls to follow up on permits/inspections and to reschedule services.Maintain strong customer relationships; resolve issues fairly and effectively in line with consumer laws.Share location initiatives with customers; recommend improvements from survey insights and, when needed, draft action plans.Adhere to company policies and procedures with a strong safety focus; take on additional tasks as needed.What you bringHS diploma or GED.2–4 years’ office experience with at least 20% of daily work on customer phone support.General computer proficiency and 1+ year working with Microsoft Excel, Word, and Outlook.Effective English communication—spoken and written.Current, valid driver’s license.Flexibility to work overtime on short notice; occasional weekends.PreferredSome completed college coursework.Strengths that help you thriveService-oriented mindset and team collaboration.Professional writing and speaking skills.Calm under pressure in a fast-paced setting.Organization, accuracy, and multi-tasking ability.Curiosity to learn; ease working with all organizational levels.Relationship building with internal partners and customers.Commitment to safety and a proactive safety culture.Relevant experience may offset formal education.Work environment & physical requirementsOnsite role in an open office; fast-moving team environment.Frequently lift/move up to 20 lbs.Frequent bending, kneeling, and crouching.Prolonged sitting, standing, and walking.Hearing and speech sufficient to safely use phones/office equipment.Near, far, and peripheral vision with normal depth perception (with or without correction).Ability to communicate verbally; enter data via keyboard and 10-key keypad.Use hands/arms to reach overhead; grasp, lift, turn, push, and pull objects and tools.Equal OpportunityAirtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.Additional informationThe responsibilities and qualifications described here are not exhaustive and may be adjusted as Airtron’s operational needs change.