HVAC Lead Coordinator: Scheduling & Lead Management

Airtron; Georgia; On-site; USD 52,000 - 73,000; Full time

Job summary

Airtron Heating & Air Conditioning seeks an HVAC Lead Coordinator to manage residential sales leads from initial contact through scheduling and completion. You will coordinate between customers, technicians, comfort advisors, installers, CSR, warehouse, and management to ensure no lead is lost.

Ideal candidates are highly organized, customer-focused, and proficient with CRM/scheduling systems. You will support scheduling, verify information, and help ensure accurate documentation and timely

Qualifications

• HVAC, home services, sales, dispatch, or coordination experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to multitask and prioritize competing demands.
• Professional and customer-focused demeanor.
• Comfortable with CRM, scheduling, and computer systems.
• Ability to work independently while also functioning effectively as part of a team.

Responsibilities

• Monitor and manage all incoming HVAC replacement and sales opportunities.
• Review leads generated by service technicians, CSR, maintenance calls, and other sources.
• Ensure qualified leads are assigned to the appropriate comfort advisor or sales representative.
• Track each lead from creation through estimate, sale, installation, or lost opportunity.
• Follow up on open estimates and unsold opportunities.
• Identify opportunities that require additional customer follow-up.
• Maintain accurate lead status and notes in the company’s systems.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Customer-focused

Attention to detail

Teamwork

Closing skills

Tools

CRM systems

Scheduling software

Job description

Airtron Heating & Air Conditioning seeks an HVAC Lead Coordinator to manage residential sales leads from initial contact through scheduling and completion. You will coordinate between customers, technicians, comfort advisors, installers, CSR, warehouse, and management to ensure no lead is lost.

Ideal candidates are highly organized, customer-focused, and proficient with CRM/scheduling systems. You will support scheduling, verify information, and help ensure accurate documentation and timely