HVAC Call Center Specialist (Temporary)

Samsung Lennox HVAC North America LLC; Roanoke (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Samsung Lennox HVAC North America LLC is seeking a temporary Call Center Representative in Roanoke, TX. You will handle high volumes of inbound and outbound calls, provide information, and resolve customer inquiries with empathy and accuracy.

The role emphasizes strong communication skills, CRM and MS Office proficiency, and the ability to multitask in a fast-paced environment to support customer satisfaction and loyalty.

Qualifications

• High school diploma or equivalent.
• 2+ years of fast-paced customer service or call center experience.
• Strong verbal and written communication skills.

Responsibilities

• Respond promptly and professionally to incoming customer calls.
• Document customer interactions accurately to ensure records and follow-up actions.
• Assist customers with issues and/or escalate to technical teams when necessary.
• Collaborate with internal departments to resolve customer concerns effectively.
• Maintain knowledge of current product lines, processes, and company policies/procedures to provide accurate information.
• Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and resolution rates.

Skills

Verbal communication

Written communication

Customer service

CRM software

Microsoft Office

Multitasking

Time management

Bilingual (optional)

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Samsung Lennox HVAC North America LLC is seeking a temporary Call Center Representative in Roanoke, TX. You will handle high volumes of inbound and outbound calls, provide information, and resolve customer inquiries with empathy and accuracy.

The role emphasizes strong communication skills, CRM and MS Office proficiency, and the ability to multitask in a fast-paced environment to support customer satisfaction and loyalty.