Call Center Representative (Temporary Role)

Samsung HVAC; Roanoke (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Samsung HVAC seeks a Call Center Representative for a temporary role in Roanoke, Texas. You will be the first point of contact for customers, handling inquiries, providing solutions, and documenting interactions to maintain accurate records.

The role emphasizes professionalism, empathy, and timely escalation when needed. Qualifications include a high school diploma and 2+ years in a fast-paced customer service environment, with proficiency in CRM and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a fast-paced customer service or call center role.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.

Responsibilities

• Respond promptly and professionally to incoming customer calls.
• Document customer interactions accurately to ensure up-to-date records and follow-up actions.
• Assist customers with issues and/or escalate to technical teams when necessary.
• Collaborate with internal departments to resolve customer concerns effectively.
• Maintain knowledge of current product lines, processes, and company policies/procedures to provide accurate information.
• Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and/or resolution rates.

Skills

Customer service

CRM software

Microsoft Office

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Order management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative (Temporary Role)

Technical Services Temporary Roanoke, TX, US

6 days ago Requisition ID: 1228

About the Role:

As a Call Center Representative within the HVAC industry, you will serve as a point of contact for customers seeking information, support, and solutions related to our products and services. Your role is critical in ensuring customer satisfaction by addressing inquiries promptly and accurately, thereby fostering strong customer relationships and loyalty. You will handle a high volume of inbound and outbound calls, managing diverse customer needs while maintaining professionalism and empathy. This position requires effective communication and problem-solving skills to resolve issues efficiently and *escalate complex matters* appropriately. Ultimately, your efforts will contribute to the company’s reputation for excellent customer service and support operational success.

Minimum Qualifications:

• High school diploma or equivalent.
• 2+ years of experience in a fast-paced customer service or call center role.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.

Preferred Qualifications:

• Experience with HVAC industry products and terminology.
• Familiarity with order management systems and technical support processes.

Responsibilities:

• Respond promptly and professionally to incoming customer calls.
• Document customer interactions accurately to ensure up-to-date records and follow-up actions.
• Assist customers with issues and/or elevate to technical teams when necessary.
• Collaborate with internal departments to resolve customer concerns effectively.
• Maintain knowledge of current product lines, processes, and company policies/procedures to provide accurate information.
• Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and/or resolution rates.

Skills:

The required communication skills enable you to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Your problem-solving abilities are essential for diagnosing issues and providing timely solutions or appropriate escalations. Proficiency with CRM and order management software allows you to document interactions accurately and manage customer data efficiently. Time management and multitasking skills help you handle a high volume of calls while maintaining quality service. Preferred skills such as industry knowledge and bilingual capabilities enhance your ability to serve a diverse customer base and contribute to smoother internal collaboration.