HVAC Customer Experience Specialist

Lennox International; Richardson (TX); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Salary range

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Lennox in Richardson, TX, is seeking a mid-level customer care specialist to handle inbound residential product inquiries in a fast-paced contact center. You will respond to questions, explain product warranties, and provide information on features and benefits to ensure a top-notch customer experience.

Common tasks include guiding customers to dealers, recording call details, and identifying opportunities to improve processes.

Qualifications

• Responds to pre-sales and post-sales questions from residential customers.
• Explains product warranties and features to customers.
• Provides product documentation and directs to dealers when needed.
• Documents call details and supports process improvements.

Responsibilities

• Responds to pre-sales and post-sales questions from consumers of residential equipment.
• Interprets and explains the terms of product warranties.
• Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits.
• Guide the consumer to the dealer if dealer services are required.

Skills

Customer service

Verbal and written communication

Multitasking

Microsoft Office

Learn and convey technical information

Education

High school diploma or equivalent

Tools

SAP

Salesforce

Job description

Lennox in Richardson, TX, is seeking a mid-level customer care specialist to handle inbound residential product inquiries in a fast-paced contact center. You will respond to questions, explain product warranties, and provide information on features and benefits to ensure a top-notch customer experience.

Common tasks include guiding customers to dealers, recording call details, and identifying opportunities to improve processes.